Day 2 of Customer Service Week was marked by a high-level engagement session led by the MD/CEO and Executive Directors

Day 2 of Customer Service Week was marked by a high-level engagement session led by the MD/CEO and Executive Directors, focusing on the sensitization of staff about the Eligible Customer Program, a strategic initiative aimed at expanding electricity access through direct power sales to qualified consumers.

The session served as a platform to deepen staff understanding of the program’s objectives, regulatory framework, and its importance to the company’s growth and customer satisfaction goals. The MD/CEO emphasized the critical role employees play in identifying, engaging, and supporting eligible customers, while the Executive Directors provided insights into operational readiness, compliance measures, and opportunities for revenue improvement.

Speakers from the Commercial and Business Development department included the Head, Mr Okoro Ajah, Hajiya Safiya Bello and Hajiya Titialoyo Owoseni walked staff through the different components of the Customer eligible program.

Additionally, guest speaker Dr Aliyu Illias, who is a customer experience management expert and the President Chartered Institute of Customer Relationship Management, presented a paper on ‘Customer Experience: Culture in an organization', which was followed by a brief interactive session with all staff present.

Overall, the event was enlightening and motivational, aligning the workforce with the strategic direction of the company as it leverages the Eligible Customer Program to deliver improved service and enhanced value to key stakeholders.